MARSHALL & TACHECI REAL ESTATE – HOLIDAY ACCOMMODATION BOOKING TERMS & CONDITIONS
Last Updated 5 November 2020
Considering holidaying in beautiful Bermagui? The houses and apartments offered for holiday rental are people’s holiday homes and vary from the simple to the luxurious. An honest appraisal is given of the condition and features of all properties. We ask that you respect the owners’ property and please consider your selection of holiday accommodation carefully. Our staff will describe the premises and location in good faith and to the best of their ability, however the onus rests with you to ascertain the suitability of the accommodation for your own needs. By booking accommodation, you verify that you have read, understood and agree to abide by the following terms and conditions.
The property is fully self contained, NOT SERVICED and does not include linen (except where indicated) or personal consumables. You are required to provide your own sheets, pillowcases, towels, bath mats, tea towels, kitchen and bathroom consumables (like sugar, tea, coffee, toilet paper and soap).
Linen hire and additional cleaning services can be arranged at a nominal charge.
HOLIDAY PROPERTY INCLUSIONS
Please be aware that all holiday properties are owned by individuals who provide amenities and furniture of their own. The standard of inclusions, amenities and furniture will vary widely in style and standard across properties. Our staff will describe the premises and location in good faith and to the best of their ability, however the onus rests with the tenant to ascertain the suitability of the accommodation for their own needs. Claims for discounts or refunds will not be entertained for reasons of unsuitable accommodation.
Tariff is to be paid IN FULL prior to occupancy. Payment can be made by cash, cheque, EFTPOS, credit card (VISA & MASTERCARD ONLY) or direct deposit to our trust account. Cheques will only be accepted up to 10 days prior to arrival to allow time for clearances. Keys will not be given out unless full payment has been received.
Tariffs quoted are correct at time of printing and are subject to change without notice, especially in the case of a property being upgraded or renovated and on instructions from the owner. In the event of a tariff increase guests are given the opportunity to pay the increase or cancel the booking.
BOOKING FEE (NON-REFUNDABLE)
A booking fee of $44.00 applies to all bookings and is not refundable under any circumstances.
REFUNDABLE SECURITY DEPOSIT
A security deposit is required for all properties. This will be held until the premises have been inspected on guests departure. Deductions from the security deposit may be claimed for damages, breakages, additional cleaning, removal of excess rubbish and/or late departure. Refund of security deposit will be by credit card or direct transfer within 7- 14 days after guests departure.
To secure your booking a deposit of 50% of the total tariff plus the full booking fee is required. If a deposit is not received by the due date stated on your holiday booking form your booking may be assumed cancelled.
BALANCE OF TARIFF
Christmas and January bookings require payment in full by 1st November, including any applicable extras such as security bonds.
Easter and Easter school holiday bookings require payment in full 4 weeks prior to Easter.
Off peak bookings require the balance of tariff and any applicable security bond to be paid 3 days prior to arrival.
Check-in time is 2.00pm on the day of arrival, although we reserve the right to change check in times to 3pm during peak times. The premises must be vacated by 10.00am on the day of departure. We recommend you confirm your departure day during your stay. Failure to vacate the premises may result in additional charges or in your possessions being removed to a secure location to enable arrival of incoming guests.
Our normal business hours for property management are 9.00am to 5.00pm Monday to Friday and 9.00am to 4.00pm Saturday. If you intend to arrive after hours please call our office prior to your arrival to obtain key box instructions. Under no circumstances will keys be left out unless your accommodation has been paid for in full and any security deposit (if required) has also been paid. No responsibility is accepted for arrangements for keys to be left in our key box.
If keys are to be retrieved from our key box and you are arriving after dark, it is recommended that you bring a torch.
No pets or animals are permitted at the holiday property unless approval has been given by the owner and a security deposit paid. Any pets to be included in a booking must be noted when making the booking.
If pets/animals are found at the premises without approval the occupants will automatically be liable for the cost of fumigating the premises and the tenancy will be terminated.
The number of occupants, including children, must not exceed the maximum number of people as advised by you at the time of booking. No mattresses, tents or caravans or more cars than the property accommodates are allowed. Should you exceed the accepted number of occupants upon the property, our office will terminate your tenancy requiring you to vacate the property immediately. Under these circumstances no refund will be given and alternative accommodation will not be made available.
No responsibility is accepted for guests personal property left on the premises during occupancy or after departure. Any insurance required by guests for their personal property must be arranged by the guests.
If personal property left behind is located and a guest requests its return, it will be sent by AusPOST COD. An administration fee of $15 will also be charged or alternatively guests may send a suitable self-addressed envelope/package for items to be returned. These items will be disposed of after 14 days if not claimed.
As the guest you are responsible for damages, breakages and any losses during your stay. Please report any damages or breakages promptly to our office. Please do not enter any areas designated as private by the owners. Furniture must not be re-arranged, if moved a charge of up to $50.00 will apply. Guests are requested to leave the property in the same condition to how it was found on check-in. Excess cleaning costs (including dishwashing and unpacking dishwasher) will otherwise apply. Garbage should be placed in bins provided and put out for collection. All excess garbage must be taken to the Waste & Recycling Centre in Strudwicks Road on departure or a $50.00 rubbish removal charge will apply.
Guests must ensure that they do not interfer with or cause a nuisance to neighbours. Complaints about excessive noise (loud music, televisions, partying, etc), bad language or misbehaviour may lead to a review or cancellation of your tenancy. The agent or its representative may enter the property at any time to investigate complaints.
Guests are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys are not always available. Guests requiring a key from the agent or its representative outside office hours will be charged a call out fee of $150.00. Guests will also be responsible for payment of any locksmith fees if they are required.
Parties and functions are strictly prohibited within holiday premises. Breaking this condition may result in immediate termination of your holiday tenancy, and loss of unused balance of accommodation and security bond.
Advance bookings are accepted on behalf of the current owner. If the property is sold or is no longer available for holiday accommodation, the agent does not accept responsibility for the decisions made by the owner. In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply. Every reasonable effort will be made to offer alternative accommodation should this occur.
Many of our guests like to secure a booking for the next year. Please be reminded that reservations are not automatically placed year after year. To avoid disappointment, please make your next booking with as much advance notice as possible. A deposit must be placed within 30 days to secure your reservation.
AGENT HAS RIGHT TO REFUSE BOOKINGS
The agent may refuse to accept any booking where the agent believes the booking is not in the best interests of the owner. This applies whether a booking has been paid for or not.
All repairs will be carried out as soon as practicable. On public holidays, weekends and after hours it may at times be difficult to get tradespeople immediately. We will make every effort to minimise inconvenience, however partial refunds or discounts will not be given. In the event of a major problem rendering the property uninhabitable, we will make every effort to find alternative suitable accommodation for you. Should a tradesperson attend to affect a repair that is found not to be required, the guest may be required to pay for the tradespersons service call charge.
NEARBY RENOVATION/BUILDING WORK
In the event of renovation/building work being carried out in or near the holiday premises, such work is beyond our control and we cannot accept responsibility for any disturbance, noise or inconvenience suffered by guests as a result. No refund or discount will be negotiated for any of the above.
CALL OUT FEE
Where possible, please contact us during office hours so that your needs can be attended to at this time. However, if it is an urgent matter out of office hours please call the emergency number and a staff member will get back to you as soon as possible. Emergency number: 0459 273 996
Note: if the issue is a result of the actions of a guest there will be $150 call out fee.
Holiday guests locked out of the premises requiring agency assistance to gain entry will also be responsible for any locksmith fees if they are required.
All cancellations are subject to a $75.00 cancellation fee.
Bookings cancelled MORE than 6 weeks prior to arrival date will be refunded the deposit paid less the booking fee ($44.00) and cancellation fee ($75).
Bookings cancelled LESS than 6 weeks prior to arrival date will be charged the booking fee and cancellation fee and will NOT be refunded any DEPOSIT paid unless a subsequent booking can be secured for the property for the same dates.
Bookings cancelled less than 5 days prior to arrival date will be charged the booking fee and cancellation fee and will NOT be refunded any accommodation paid unless a subsequent booking can be secured for the property for the same dates. No refund on any unused portion of a confirmed holiday booking will be made.
CHANGES TO BOOKING DATES
Low season – notice to change booking dates in low season must be given at least 48 hours prior to arrival date and new dates must be given at this time. One change per booking is permitted and any further change is treated as a cancellation (please see cancellation conditions above)
Christmas through to Easter (as per dates on our tariffs list) – notice to move a booking in this period must be given at least 6 weeks prior to arrival date and new dates must be given at this time. One change per booking is permitted and any further change is treated as a cancellation (please see cancellation conditions above)
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